FAQ

Here, you will find the answers to some of our most Frequently Asked Questions.
Although we would love the opportunity to answer any of your questions by e-mail, we have decided to list some common questions here so that you may get the answers to some of your questions or concerns immediately.

Q: Do you accept International orders?
A: Yes, we use Paypal as our payment processor. As long as you have access to a credit card, Paypal should allow you to enter your credit card information without having to create a Paypal account. We are happy to welcome International customers!


Q: Does VNWebhosting host foreign domains (TLDs)?
A: Yes! Although we don't offer Domain Registration/Transfer on foreign domains, we will definitely provide hosting for an already registered domain name.


Q: Are you a reseller of webhosting?
A: No, we manage our web servers 100%. We are not any middle-man or "agent" for another webhosting company. When you buy from us you dealing with us directly.


Q: What are the setup fees and monthly costs involved?
A: There's no setup fee. You only pay a monthly fee for web hosting and/or a yearly fee for domain names


Q: How do I set up my email?
A: You can set up POP Accounts, Forwarders/Aliases, & Auto-Responders in the Web Browser Control Panel that comes with every hosting plan. This can be done by yourself, without any assistance from VNWebhosting.


Q: How do I upload my files?
A: All web hosting plans allow the usage of FTP, File Manager, MS FrontPage™, and other web development publishing programs, to upload files to your website.


Q: Is there a trial period or money-back guarantee?
A: We offer a 30 day money back guarantee. If you are not happy for any reason, cancel your service within 30 days of signup and your full monthly costs will be refunded. The only exception to a refund, is if you violate VNWebhosting Terms of Service(TOS). Violations of the TOS usually are due to spamming, hacking, and illegal content.
 

Q: How much assistance do you provide for my website?
A: We will assist you with all support for services provided directly thru VNWebhosting. VNWebhosting is not responsible for teaching you how to use another company's products. Example: MS Frontpage™ VNWebhosting cannot even attempt to support all the thousands of software products on the market. VNWebhosting is not responsible for assisting with your own programs and cgi scripts. If you choose to install your own programs and cgi scripts on your site, you are responsible fully for installing them. VNWebhosting is not responsible for designing, nor developing, your website, including HTML and/or images.


Q: Are there any hidden costs?
A: No. All costs are stated plainly on our website. We do not hide fees in fineprint, or in our terms of service pages.

Q: How long does it take before my new domain name is active?
A: After registering our DNS servers with your registrar, it could take as long as 48 hours for the DNS records to propagate and have your site be fully accessible across the Internet. However, it can also be done rather quickly (within a few hours). This process is completely out of our hands. Your account will be setup from our end within 12 hours of receipt of payment, usually well before the DNS has propagated (so that once it does, you can access your site immediately).


Q: What NameServers do I use for VNWebhosting?
A: The NameServers to use to have your account activated on VNWebhosting servers are sent to the email address entered during the sign-up process. This is done immediately upon registration of your account; namely, as soon as the payment is confirmed. Until you change the NameServers with your registrar, you will not have any functionality on our servers (including access to CP-Plus, FTP, e-mail, etc.
 

Q: What is SQL/MySQL?
A: The acronym SQL means: Structured Query Language. SQL is an international standard in querying and retrieving information from databases. MySQL is essentially an SQL server - it responds to requests for information that are written in SQL. You can communicate with MySQL using a wide variety of programming languages (PHP being the most common). MySQL is Open Source software and free for use.


Q: Where can I learn more about MySQL?
A: A good start would be: www.mysql.com.
    A very good tutorial can be found at: http://dev.mysql.com/doc/mysql/en/Tutorial.html.


Q: What is PHP and where can I learn more about it?
A: PHP is a recursive acronym that stands for: PHP: Hypertext Preprocessor
    you can learn more about it at http://www.php.net.


Q: How can I find out more about PHP on my server?
A: A simple, quick way to display all the information pertaining to PHP on your server is to write up a little PHP page. Create a page named phpinfo.php and enter the following text:

phpinfo():
?>

That's it! Upload the page to your web directory and then view it on your web browser. This should tell you a LOT about PHP, such as: what it is configured with, what the server details are, etc.
 

If you have any further questions whatsoever, please do not hesitate to contact us. We are here for you - to answer any questions or concerns that you may have.